Terms of service
OVERVIEW
This website is operated by Fanacci UK Ltd, trading as 4VIA™. Throughout the site, the terms “4VIA”, “we”, “us” and “our” refer to Fanacci UK Ltd.
Fanacci UK Ltd offers this website, including all information, tools, features, subscriptions, products, and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies, and notices stated here.
By visiting our site and/or purchasing something from us, you engage in our “Service” and agree to be bound by these Terms of Service (“Terms”), including any additional terms and policies referenced herein or available by hyperlink, including our Privacy Policy, Shipping Policy, and Refund, Returns & Subscription Cancellation Policy.
These Terms apply to all users of the site, including without limitation browsers, customers, merchants, affiliates, and contributors of content.
Please read these Terms carefully before accessing or using our website. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any Services.
Any new features, tools, products, or services which are added to the current store shall also be subject to these Terms of Service. We reserve the right to update, change, or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.
Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.
1. ONLINE STORE TERMS
By agreeing to these Terms of Service, you represent that:
- you are at least 18 years old;
- you are legally capable of entering into a binding contract; and
- you will use this website and our products only for lawful purposes.
You may not use our products or Services for any illegal or unauthorised purpose, nor may you, in the use of the Service, violate any applicable laws or regulations.
You must not transmit any worms, viruses, malware, or any code of a destructive or malicious nature.
A breach or violation of any of these Terms may result in immediate suspension or termination of your access to our Services.
2. GENERAL CONDITIONS
We reserve the right to refuse service to anyone for any reason at any time, subject to applicable law.
You understand that your content, excluding payment card information, may be transferred unencrypted and may involve:
- transmissions over various networks; and
- changes to conform and adapt to technical requirements of connecting networks or devices.
Payment card information is always processed through secure third-party payment providers and is encrypted during transmission over networks.
You agree not to reproduce, duplicate, copy, sell, resell, exploit, or misuse any portion of the Service, use of the Service, access to the Service, or any contact on the website through which the Service is provided, without our express written permission.
The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.
3. ACCURACY, COMPLETENESS, AND TIMELINESS OF INFORMATION
We are not responsible if information made available on this site is not accurate, complete, or current.
The material on this site is provided for general information only and should not be relied upon as the sole basis for making decisions without consulting more complete, more accurate, or more current sources of information where appropriate.
Any reliance on the material on this site is at your own risk.
This site may contain certain historical information. Historical information is not current and is provided for your reference only.
We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information except where required by law.
You agree that it is your responsibility to monitor changes to our site.
4. MODIFICATIONS TO THE SERVICE AND PRICES
Prices for our products are subject to change without notice.
We reserve the right at any time to modify or discontinue the Service, or any part or content thereof, without notice at any time.
We shall not be liable to you or to any third party for any modification, price change, suspension, discontinuance, or withdrawal of the Service, except as required by law.
5. PRODUCTS OR SERVICES
Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange only according to our Refund, Returns & Subscription Cancellation Policy.
We have made every effort to display as accurately as possible the colours, packaging, and images of our products that appear at the store. We cannot guarantee that your computer monitor or device display will accurately reflect the actual product.
We reserve the right, but are not obligated, to:
- limit the sales of our products or Services to any person, household, geographic region, or jurisdiction;
- limit quantities of any products or Services that we offer;
- discontinue any product at any time;
- change product descriptions, pricing, packaging, promotions, bundle contents, or availability at any time without notice.
Any offer for any product or service made on this site is void where prohibited.
We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, except as required by law.
6. FOOD SUPPLEMENTS AND HEALTH INFORMATION
4VIA products are sold as food supplements.
They are not medicines and are not intended to diagnose, treat, cure, or prevent any disease.
Any information provided on this website, in emails, on social media, in product descriptions, blogs, customer support communications, or elsewhere by us is for general informational purposes only and is not medical advice, diagnosis, or treatment advice.
You should consult a doctor, pharmacist, or other qualified healthcare professional before using our products if you:
- are pregnant or breastfeeding;
- are taking medication;
- have a medical condition;
- have allergies, intolerances, or sensitivities;
- are under medical supervision; or
- have any concern about whether a product is suitable for you.
You are responsible for reading the product label, ingredients, allergen information, warnings, storage instructions, and directions for use before consuming any product.
Do not exceed the stated recommended daily intake.
Food supplements should not be used as a substitute for a varied, balanced diet and a healthy lifestyle.
Keep supplements out of the reach of children.
We do not guarantee that use of our products will achieve any particular result, outcome, or personal benefit.
7. ACCURACY OF BILLING AND ACCOUNT INFORMATION
We reserve the right to refuse any order you place with us.
We may, in our sole discretion, limit, cancel, or refuse quantities purchased per person, per household, per account, per payment method, or per order. These restrictions may include orders placed by or under the same customer account, the same payment card, and/or orders that use the same billing and/or shipping address.
We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers, distributors, or persons buying for commercial resale.
If we make a change to or cancel an order, we may attempt to notify you by contacting the email address, billing address, or phone number provided at the time the order was made.
You agree to provide current, complete, and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information so that we can complete your transactions and contact you as needed.
For more detail, please review our Refund, Returns & Subscription Cancellation Policy.
8. SUBSCRIPTIONS AND RECURRING BILLING
Certain products may be offered on a subscription basis.
By purchasing a subscription, you agree that:
- your subscription will automatically renew at the selected interval unless cancelled;
- your chosen payment method will be charged automatically on each renewal date;
- the subscription may continue until you cancel it;
- you must cancel at least 48 hours before your next billing date to avoid being charged for the next renewal.
You may cancel your subscription through your customer account or by contacting us at care@4viahealth.com. Cancellation applies to future renewals only and will not affect any order that has already been processed, packed, billed or dispatched.
We reserve the right to change subscription pricing, frequency, product contents, benefits, or availability. If we make a material change to an active subscription, we will provide notice before the change takes effect.
Where a subscription includes an introductory offer, discount, free gift, or promotional bundle, that offer applies only as stated at the time of purchase and may not continue beyond the initial promotional period.
Further details are set out in our Refund, Returns & Subscription Cancellation Policy.
9. OPTIONAL TOOLS
We may provide you with access to third-party tools over which we neither monitor nor have any control nor input.
You acknowledge and agree that we provide access to such tools “as is” and “as available” without any warranties, representations, or conditions of any kind and without any endorsement.
We shall have no liability whatsoever arising from or relating to your use of optional third-party tools.
Any use by you of optional tools offered through the site is entirely at your own risk and discretion. You should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider.
We may also, in the future, offer new services and/or features through the website, including the release of new tools and resources. Such new features and/or services shall also be subject to these Terms of Service.
10. THIRD-PARTY LINKS
Certain content, products, and services available via our Service may include materials from third parties.
Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content, accuracy, policies, or practices of third-party websites or services and we do not warrant and will not have any liability or responsibility for any third-party materials, websites, products, or services.
We are not liable for any harm or damages related to the purchase or use of goods, services, content, resources, or any other transactions made in connection with any third-party websites.
Please review carefully the third party’s policies and practices before you engage in any transaction with them.
11. USER COMMENTS, FEEDBACK, REVIEWS, AND OTHER SUBMISSIONS
If, at our request, you send certain specific submissions, or without a request from us you send creative ideas, suggestions, proposals, plans, reviews, testimonials, or other materials, whether online, by email, by social media, by post, or otherwise, you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate, adapt, and otherwise use in any medium any such submissions that you forward to us.
We are and shall be under no obligation:
- to maintain any submissions in confidence;
- to pay compensation for any submissions; or
- to respond to any submissions.
We may, but have no obligation to, monitor, edit, or remove content that we determine in our sole discretion to be unlawful, offensive, threatening, defamatory, obscene, misleading, infringing, or otherwise objectionable or in violation of any party’s intellectual property or these Terms of Service.
You agree that your submissions will not violate any right of any third party, including copyright, trade mark, privacy, personality, or other personal or proprietary right. You further agree that your submissions will not contain unlawful, abusive, or obscene material, or contain any malware or malicious code that could affect the operation of the Service or any related website.
You may not use a false email address, pretend to be someone other than yourself, or otherwise mislead us or third parties as to the origin of any submissions.
You are solely responsible for any submissions you make and their accuracy. We take no responsibility and assume no liability for any submissions posted by you or any third party.
12. PERSONAL INFORMATION
Your submission of personal information through the store is governed by our Privacy Policy.
13. ERRORS, INACCURACIES, AND OMISSIONS
Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies, or omissions that may relate to product descriptions, ingredients, usage guidance, pricing, promotions, offers, shipping charges, transit times, or availability.
We reserve the right to correct any errors, inaccuracies, or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice, including after you have submitted your order.
We undertake no obligation to update, amend, or clarify information in the Service or on any related website except as required by law.
14. PROHIBITED USES
In addition to other prohibitions as set forth in these Terms of Service, you are prohibited from using the site or its content:
- for any unlawful purpose;
- to solicit others to perform or participate in unlawful acts;
- to violate any applicable laws or regulations;
- to infringe upon or violate our intellectual property rights or the intellectual property rights of others;
- to harass, abuse, insult, harm, defame, slander, intimidate, or discriminate;
- to submit false or misleading information;
- to upload or transmit viruses or malicious code;
- to collect or track the personal information of others without lawful basis;
- to spam, phish, pharm, pretext, spider, crawl, scrape, or harvest;
- for any obscene, fraudulent, or immoral purpose; or
- to interfere with or circumvent the security features of the Service or any related website.
We reserve the right to terminate your use of the Service or any related website for violating any prohibited use.
15. DISCLAIMER OF WARRANTIES
To the fullest extent permitted by law, we do not guarantee, represent, or warrant that your use of our Service will be uninterrupted, timely, secure, or error-free.
We do not warrant that the results that may be obtained from the use of the Service will be accurate, reliable, or suitable for your particular circumstances.
You agree that from time to time we may remove the Service for indefinite periods of time or cancel the Service at any time, without notice to you.
Except as expressly stated by us and except as required by law, the Service and all products and services delivered to you through the Service are provided “as is” and “as available” for your use, without representation, warranties, or conditions of any kind, either express or implied.
Nothing in these Terms excludes any rights you have under applicable consumer law.
16. LIMITATION OF LIABILITY
Nothing in these Terms excludes or limits liability where it would be unlawful to do so, including liability for:
- death or personal injury caused by negligence;
- fraud or fraudulent misrepresentation;
- defective products where liability cannot lawfully be excluded; or
- any other liability that cannot legally be excluded or limited.
Subject to the above, and to the fullest extent permitted by law, Fanacci UK Ltd, trading as 4VIA™, and our directors, officers, employees, affiliates, agents, contractors, suppliers, service providers, and licensors shall not be liable for any:
- indirect or consequential loss;
- loss of profit, revenue, savings, business, opportunity, goodwill, or data;
- losses arising from misuse of a product;
- losses arising from failure to follow product directions, warnings, storage instructions, or usage recommendations;
- losses arising from allergies, intolerances, sensitivities, contraindications, or adverse reactions where you failed to review the product information or seek appropriate professional advice;
- losses caused by events outside our reasonable control.
Where liability cannot be excluded but can be limited, our liability shall be limited to the maximum extent permitted by law.
Nothing in these Terms affects your statutory rights as a consumer.
17. INDEMNIFICATION
You agree to indemnify, defend, and hold harmless Fanacci UK Ltd, trading as 4VIA™, and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns, and employees from any claim or demand, including reasonable legal fees, made by any third party due to or arising out of:
- your breach of these Terms of Service or the documents they incorporate by reference;
- your violation of any law; or
- your violation of any right of a third party.
18. SEVERABILITY
If any provision of these Terms of Service is determined to be unlawful, void, or unenforceable, such provision shall nevertheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed severed from these Terms of Service. Such determination shall not affect the validity and enforceability of any other remaining provisions.
19. TERMINATION
These Terms of Service are effective unless and until terminated by either you or us.
You may stop using our Services at any time.
If in our reasonable judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we may terminate this agreement or suspend your access to the Service at any time without notice. You will remain liable for all amounts due up to and including the date of termination.
The obligations and liabilities of the parties incurred prior to the termination date shall survive termination where necessary.
20. ENTIRE AGREEMENT
These Terms of Service and any policies or operating rules posted by us on this site or in respect of the Service constitute the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications, and proposals, whether oral or written, except where applicable law provides otherwise.
Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.
21. WAIVER
The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.
22. GOVERNING LAW
These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of England and Wales.
If you are a consumer, you may also benefit from any mandatory provisions of the law of the part of the United Kingdom in which you reside.
23. CHANGES TO TERMS OF SERVICE
You can review the most current version of these Terms of Service at any time on this page.
We reserve the right, at our sole discretion, to update, change, or replace any part of these Terms of Service by posting updates and changes to our website.
It is your responsibility to check this page periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes constitutes acceptance of those changes.
24. CONTACT INFORMATION
Questions about these Terms of Service should be sent to:
4VIA™ is operated by Fanacci UK Ltd
Company Number: 13304136
Registered Office: 128 City Road, London, EC1V 2NX, United Kingdom
